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Special Educational Needs and Disability Information Advice and Support Service


Stockton Special Educational Needs and Disability Information, Advice and Support Service (SEND IASS) is a free, impartial and confidential service.  We provide advice, information and support on all matters relating to special educational needs and disabilities (SEND) to:

  • Parents of children and young people with SEN or disability
  • Children with SEN or a disability
  • Young people up to the age of 25 with SEN or a disability

Stockton SEND IASS aims to:

  • Work in partnership with parents, children and young people in order to achieve positive outcomes.
  • Help develop and encourage good communication and relationships between all parties – parents, children, young people, educational settings, the Local Authority, voluntary organisations – to achieve the best possible outcomes for children and young people and prepare them for adulthood.
  • Ensure the views, wishes and feelings of parents/carers, children and young people are heard and valued.
  • Provide impartial information and support to enable participation in decision making.


We can provide support in a variety of ways:

  • By telephone or email.
  • Individual casework.
  • Help with writing letters, reports and filling in forms.
  • Help with preparing and supporting at meetings.
  • Support during an Education, Health and Care (EHC) Assessment.
  • Advice on school based support for children and young people with SEND who do not have an EHC Plan in place.
  • Advice on local policy and practice including the Local Offer, Personal Budgets, the law on SEN and Disability, Health and Social Care.
  • Support in resolving disagreements.
  • Signposting to local or national sources of advice and support.

The handling of all information that parents/carers and young people provide, is not shared with anyone outside of Stockton SEND IASS unless parents, children or young person have given permission for it to be shared or there are strong public interest concerns, i.e. child protection.

Parents, children and young people can contact the SEND IASS directly to request support and advice. You can speak to the SEND IAS Officer by telephoning the advice line on 01642 527158 who can offer a range of advice around educational issues.

You may prefer to discuss your concerns face to face, so we can arrange home visits, appointments in your child’s education setting or meet you at a location and time that is convenient to you and your family.

Your child/ young person does not need to have an Education Health and Care Assessment or Plan to access the service.

Frequently Asked Questions

Contact Details and Opening Times

SEND Information, Advice and Support Officer: - Paula Allison

Opening Hours: 8.30am - 5pm Monday & Thursday, 8.30am - 4.30pm Friday

Telephone: - 01642 527158



Stockton-on-Tees Borough Council
Kingsway House
TS23 2NX

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