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Carers' Emergency Card

What is a Carers' Emergency Card?

In the event of an accident of emergency, it lets people know you have someone who relies on you for support and cannot manage without your assistance. 

It is a credit card sized card with a picture of you (the informal carer) on it plus a unique identification number and an emergency contact telephone number on it.  You should carry the card with you at all times.  

The card is only to be used in the case of an emergency when you are physically unable to make suitable arrangements yourself.

When you register the details you provide will be held securely by Stockton-on-Tees Borough Council so that help and support can be arranged for the person you care for.

View Our Frequently Asked Questions Leaflet Here.

Carer's Emergency Card Application Form


How does the emergency card scheme work?

If you are an informal carer then you should complete the registration form giving full details of yourself, the person you care for and the contact details of two individuals who could step in at short notice and help out in your absence, plus any alternative arrangements such as emergency respite care previously agreed.

The information is sent to Stockton Adult Carers Support Service who will then store it securely and share it with our Emergency Duty Team (EDT) who will provide access ot the information out of hours to anyone calling the number on the card.

You are responsible for checking that the people you name as emergency contacts agree to their details being held on the council's database and their information being shared in an emergency situation.

In the event of an emergency or accident - the person who finds the card in your wallet or purse will contact the telephone number and quote your unique identification number so that your emergency contacts can be notified.

The nominated people would then provide support to the cared for person in the interim to ensure that the person remains safe and well and does not fall into crisis.


Who can register for the scheme?

If you can answer YES to the following statements then you are eligible to register for the scheme:

  • I provide support to a relative, friend or neighbour who would not be able to manage at home alone for any extended period of time.
  • Both myself and the person I care for are over the age of 18.
  • The person I care for is a resident of Stockton-on-Tees.

What if I don't have anyone to nominate as an emergency contact?

You can still apply for an emergency carers' card but your contingency plan may include social care services or telecare services as your emergency contact.

Is there any charge for this service?

No, registering for the Carers' Emergency Card is free of charge.

However, Stockton Adult Carers' Support Service withholds the right to withdraw your carers card if you fail to use the service appropriately. It is your responsibility to keep the card safe, if it is lost or stolen then please contact the service to arrange a replacement as soon as possible. It is your responsibility to notify us of the following:

  • Any changes to your details, the details of the person you care for or any of your emergency contacts.
  • If the person for who you provide care is  hospitalised for a substantial period or moves to residential or nursing care.
  • If the person you care for passes away.
  • If for any other reason you are no longer acting in a caring role for the named individual.

Is there anything else I can do?

Yes, you might want to think about using the In Case of Emergency (I.C.E) system on your mobile phone.  You simply need to add the letters I.C.E before the names of anyone you would want to be contacted in an emergency.

Then if you were involved in an accident or became unwell the person helping you would search your contacts under the letter I and quickly call anyone listed there.  This system is widely recognised by emergency care and response staff.

How do I apply for a Carers' Emergency Card?

You can apply for the Carers Emergency Card by completing the attached Carers' Emergency Contingency Plan and emailing it to with a full face picture of yourself

Alternatively, you can contact the Carers Support Service on 01642 524494 who will be happy to help you complete a form and arrange to take a photograph of you.

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