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Financial Ombudsman Service - Helpline

The Financial Ombudsman Service settles individual disputes between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.

Whether you’re a customer with a complaint or a business handling a complaint, we aim to provide you with excellent customer service.

If you have a problem with:

  • Bank accounts, payments and cards
  • Payment protection insurannce (PPI)
  • Home, car, travel and other types of insurance
  • Loans and other credit, like car finance
  • Debt collection and repayment problems
  • Mortgages
  • Financial advice, investments and pensions

You can contact us to register a complaint, or ask a question about your case. For further informaton, please visit our website.

Who to contact

Contact Name
Financial Ombudsman Service
Telephone
0800 023 4567
0300 123 9 123
E-mail
complaint.info@financial-ombudsman.org.uk
Website
Financial Ombudsman Service - Helpline
Notes

Postal contact address:

Financial Ombudsman Service, Exchange Tower, Harbour Exchance, London, E14 9SR.

Other Details

Costs

Details
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