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A&E (Accident and Emergency), 999 or 111?

When to Call 999 - Life-threatening emergencies

Call 999 in a medical emergency. This is when someone is seriously ill or injured and their life is at risk, for example they, or you, could be having a heart attack or stroke, and every second counts.

Medical emergencies can include:

  • loss of consciousness
  • an acute confused state
  • fits that are not stopping
  • chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds

When to Use NHS 111

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP (Doctor) to call
  • you need health information or reassurance about what to do next
  • NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones

You can also use the NHS 111 online service to help you.

Who to contact

Contact Name
NHS
Telephone
Life Threatening Emergencies: 999
Urgent Medical Problems: 111
Website
When to call 999.

Where to go

Address
North Tees Hospital
Hardwick Road
Hardwick
Stockton-on-Tees
Postcode
TS19 8PE

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