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Carers Direct Helpline - NHS

Call the Carers Direct helpline if you need help with your caring role and want to talk to someone about what options are available to you. If you are busy at certain times of day, you can send a message to askĀ them to call you back for free at a time that is convenient to you. These services are available for people living in or caring for someone in England.

The helpline advisors can give you information to help you make decisions about your personal support needs and the needs of the person you're looking after.

This information includes assessments, benefits, direct payments, individual budgets, time off and maintaining, leaving or going back to work or education.

The helpline staff will tell you how to complain if anything goes wrong with any of the services you use or put you in touch with your local authority or NHS services.

Helpline advisors can put you in touch with specialist national or local sources of help, including social care, healthcare and self-help networks and resources.

The Carers Direct helpline doesn't provide personal financial, medical or legal advice and doesn't provide casework, advocacy, representation, counselling or emotional support but theirĀ advisors can help you get in touch with people who do provide these services.

Who to contact

Telephone
Helpline: 0300 123 1053
Website
NHS Social Care and Support Guide

Time / Date Details

When is it on
Monday to Friday 8am to 9pm, weekends 11am to 4pm

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