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Nepacs - Prison Visitors' Centres - North East

Nepacs and its forerunners have been working in the north east of England to support a positive future for prisoners and their families for over 135 years. During this time, the structure of the organisation and the activities we undertake have changed, but our commitment to helping people affected by imprisonment remains constant.


Nepacs Visitors Centres

Nepacs visitor’s centres offer shelter for families who may travel hundreds of miles to visit a relative in prison. Nepacs visitors’ centres have tea bars, play areas for children and a friendly team to help to answer any questions or concerns that visitors may have about visiting prison or about their loved one in prison.

Nepacs visitor’s centre staff and volunteers are on hand to provide written or face to face information or advice on visiting procedures in the individual prison, along with accurate and up to date information on booking visits and any additional support available.

Nepacs recognise the importance of nurturing family ties in the rehabilitation and resettlement of prisoners, and strive to continually improve the visiting experience for everyone coming to a north east prison.

Nepacs Visitors Centres are located in:-

HMP Durham

Address: HMP Durham, 20 Old Elvet, Durham, DH1 3HU
Tel no: 0191 332 3676

HMP Holme House

Address: HMP Holme House, Holme House Road, Portrack Lane Industrial Estate, Stockton-on-Tees, TS18 2QU.
Tel No: 01642 744080

HMP & YOI Low Newton

Address: HMP & YOI Low Newton, 33 Finchale Avenue, Brasside, Durham, DH1 5SD
Tel No: 0191 376 4138

Nepacs helpline

The Nepacs helpline is here to support people navigating their way through the criminal justice system in the North East. We can offer information and support to individuals, their families and loved ones at the point of arrest, at court, throughout a prison sentence, and on release.

Our friendly team of helpline volunteers are available to offer a listening ear to those who need someone to talk to, and will provide important information about processes and next steps.

Opening hours: Monday and Friday 12noon - 8pm, Saturday and Sunday 9am - 2pm

Freephone: 0800 012 1539
Text: 07983 437 457

Nepacs also helps about 500 offenders and/or their families each year with a small grant to help them through financial difficulties and get their lives straight.

Much of our work is delivered by volunteers, who bring energy, warmth and friendship and ensure a warm welcome to all.

Who to contact

Contact Name
0191 375 7278
0800 012 1539 Freephone helpline
07983 437 457 Text

Where to go

20 Old Elvet

Other Details


Referral required

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